Returns & Exchanges
At PandaZzz, we want you to rest easy knowing that your satisfaction is our top priority. If your new home essentials aren't providing the comfort you expected, we offer a 100-night trial period for returns and exchanges.
Initiate Your Request
Contact our support team within 100 days of delivery with your order number and the reason for your return.
Prepare the Package
Gently pack the items in their original packaging; if you no longer have the box, ensure the items are securely wrapped for transit.
Schedule a Pickup
We will provide a prepaid shipping label and coordinate a convenient pickup time with our courier service for larger bedding items.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing